Here is where our customers have expressed their burning questions. Have a look below for the most common questions and answers and if it can be found here, feel free to reach out anytime.
How much does shipping cost?
Standard shipping is $7.50 anywhere in Australia and $15 internationally and this will be calculated at the checkout. We do run offers from time to time for free shipping.
What is the refund policy?
If for some reason you are unhappy with your product or it doesn't arrive in great conditions. feel free to reach out and we will have a look at a refund for you.
How do I brew the perfect cup of tea?
This is the best question. As our teas are loose leaf and not refined dustings or fannings, the best way to steep your tea is for a longer time at a lower temp. While some will vary depending on the type, the general rule is to brew at around 80c for around 3-5 minutes.